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Frequently Asked Questions
Do you offer free shipping?
Yes, we provide free shipping to all customers in Australia.
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase for any reason, you can return it within 30 days of receipt for a full refund. For more details, please refer to our Returns & Refund Policy.
How long will it take to receive my order?
After processing and packaging, which takes 2-3 business days, estimated delivery times are as follows:
- Australia: 6-14 business days
Please note that these are estimated times, and actual delivery may vary.
Can I change or cancel my order after it's been placed?
We strive to process orders promptly. If you need to make changes or cancel your order, please contact us immediately at here. We'll do our best to accommodate your request, but once the order has been shipped, changes or cancellations may not be possible.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number and a link to track your package. If you haven't received this email or need further assistance, please contact our customer service here.
What payment methods do you accept?
We accept various payment methods, including American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay, and Visa.
Do you ship internationally?
Currently, we ship within Australia. We're exploring options for international shipping and will provide updates as they become available.
How can I contact customer service?
You can reach our customer service team by emailing us here or at thenewcloset@proton.me. We're here to assist you with any questions or concerns you may have.
Are your products ethically sourced?
Yes, we're committed to quality and ethical sourcing. Our collections blend contemporary style with eco-conscious choices, ensuring that our products align with sustainable and ethical practices.